Case study 08 / 15

we.help

Confidential 1:1 video consultations with experts

Marketplace
Mobile app

Overview

Project Task

we.help is an innovative online platform designed to facilitate confidential 1:1 video consultations with experts, allowing individuals to quickly find tailored advice for their unique personal situations. The challenge was to create an intuitive, user-friendly marketplace where users could easily access expert knowledge to make informed decisions, while enabling experts to monetize their skills from any location. This project required building a seamless experience for both advice-seekers and experts, focusing on privacy, accessibility, and effective matchmaking.

Challenge

But here's where it got interesting

01
Personalized Consultation Experience
The we.help platform needed to offer a unique, personalized experience for users seeking advice. The design had to ensure that users could connect with experts in various fields effortlessly and find the guidance they needed quickly. To achieve this, a sophisticated search and recommendation system was implemented, enabling users to find the most suitable experts for their specific challenges.
02
Expert Empowerment and Monetization
For experts, we.help provides a valuable opportunity to monetize their knowledge while reaching a broader audience. The challenge here was to develop a platform that would facilitate easy account setup, scheduling, and payment options, creating a hassle-free experience for experts to focus on delivering quality advice.
03
Secure and Confidential Environment
Given the sensitive nature of the consultations, it was crucial to prioritize security and confidentiality within the platform. This meant implementing robust encryption and privacy features to ensure that users felt safe and comfortable discussing personal matters with experts.

Solution

Tackling the Challenge

To address the challenges outlined above, we developed a comprehensive project solution that focused on simplicity, scalability, and consistency throughout the design process:

Process

APPROACH

01
User-Centric Interface Design
we.help’s platform was built with a user-centric approach, focusing on intuitive navigation and streamlined appointment booking. This included implementing clear search and filter functionalities to assist users in finding relevant experts easily.
02
Automated Scheduling and Payment Integration
The platform was equipped with automated scheduling tools, allowing users to book sessions that fit their schedules. Integrated payment options were also added, enabling secure and straightforward transactions for both users and experts.
03
Enhanced Privacy and Security Features
To maintain confidentiality, the platform incorporated end-to-end encryption for video consultations and secured user data storage. These measures were essential to foster trust and encourage open, candid conversations between users and experts.

Outcome

Results

Successfully launched a versatile online marketplace, allowing users to find expert advice quickly and conveniently.
Streamlined scheduling and payment processes for experts, making it easy for them to offer their services remotely.
Positive feedback from users regarding the ease of finding specialized advice and the platform’s overall usability.

By focusing on user needs and expert empowerment, we.help is on its way to becoming a leading marketplace for personalized, confidential advice, helping individuals make better decisions faster than ever before.